Shipping policy

Shipping Policy

Fast Shipping Across Quebec and Canada

We prepare and ship all orders within 24 to 48 business hours.

Our deliveries are handled by private carriers (e.g., UPS, Purolator, etc.), providing fast and reliable service without relying exclusively on Canada Post delivery times.

Delivery times generally range from 2 to 5 business days depending on your region and may take up to 10 days for other Canadian provinces.

Shipping Fees

Shipping in Quebec

Standard shipping is free in Quebec on all orders of $120 or more, after discounts and before taxes.

For orders under $120, shipping fees vary according to the weight of the package. The applicable amount is displayed at checkout after the shipping address has been entered and before the order is confirmed.

Shipping Elsewhere in Canada

We currently ship throughout Canada only. For addresses outside Quebec, shipping fees vary according to the weight of the package and the destination.

The applicable amount is displayed at checkout before the order is confirmed.

Please note: the $120 free-shipping threshold applies only to eligible orders delivered within Quebec.

Shipping Terms and Responsibilities

Lainoha is committed to preparing and shipping your orders with the utmost care. However, certain situations related to transportation remain beyond our control.

1. Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate shipping address.

  • Shipping fees are non-refundable.
  • Once the package has been returned, it may be reshipped at the customer’s expense.

2. Package Marked as “Delivered” but Not Received

When the carrier indicates that a package has been delivered, we cannot be held responsible for theft or disappearance after delivery.

We recommend:

  • checking with neighbours, reception, or your building concierge;
  • contacting the carrier directly to request an investigation.

3. Unclaimed or Refused Packages

If a package is returned:

  • return shipping fees charged by the carrier will be deducted from any refund;
  • the package may be shipped again at the customer’s expense.

4. Shipping Delays

Once the package has been handed over to the carrier, delivery times may vary due to:

  • weather conditions;
  • shipping volumes;
  • logistical events beyond our control.

Lainoha cannot be held responsible for delays caused by the carrier.

5. Damage During Shipping

If a package arrives damaged, please:

  • take photos of the package and products immediately upon receipt;
  • contact us at info@lainoha.ca within 48 hours.

We will carefully review the situation and work to provide the best possible solution.