Delivery


Shipping

A fast, careful, and inspired experience.

Fast shipping throughout Quebec and Canada

At Lainoha, each order is carefully prepared so that your box arrives in optimal condition.

We generally prepare orders within 2 business days before handing them over to the carrier.

We work with Canada Post as well as various private carriers, including UPS and Purolator, depending on the destination and available services.

Estimated delivery times:

  • Quebec: 1 to 3 business days in transit, or approximately 3 to 5 business days including preparation.
  • Ontario: 2 to 4 business days in transit, or approximately 4 to 6 business days including preparation.
  • Rest of Canada: 5 to 8 business days in transit, or approximately 7 to 10 business days including preparation.

These times are provided as estimates and may vary depending on the destination, remote areas, holidays, or periods of high volume, particularly during the holiday season.

Shipping costs

Shipping in Quebec

Standard shipping is free in Quebec for any eligible order of $120 or more, and under 5 kg, after discounts are applied and before taxes.

For orders under $120, we offer a flat rate of $9.99 for packages under 5 kg, packaging included.

For packages of 5 kg or more that do not qualify for free shipping, different rates apply depending on the weight of the order. The exact amount will be shown to you before you confirm payment.

Shipping elsewhere in Canada

Enjoy our standard shipping rate of $9.99 anywhere in Canada for packages under 5 kg, packaging included.

For packages of 5 kg or more, shipping costs vary depending on the destination province or territory.

No calculations needed on your part!

You don't have to worry about the weight of your box! It is automatically accounted for at checkout, before payment, to determine the shipping costs applicable to your order.

The exact amount is always shown to you after you enter your shipping address and before you confirm payment. You can thus shop and assemble your box with complete peace of mind, without any unpleasant surprises.

Please note: free shipping on orders of $120 or more, for a package under 5 kg, is offered exclusively to eligible orders delivered to Quebec. It does not apply to deliveries to other Canadian provinces or territories.

2026-2027 Holiday Season

For deliveries to Quebec, orders placed by December 17 should, under normal circumstances, be delivered before Christmas.

For deliveries elsewhere in Canada, additional time may apply.

Thank you for trusting Lainoha with your gifts and moments of indulgence.

Shipping Terms and Responsibilities

Lainoha is committed to preparing and shipping your orders with the utmost care. However, some situations related to transportation remain beyond our control.

1. Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate address.

  • No refund of shipping costs can be issued when the error stems from the information provided by the customer, subject to the rights provided by law.
  • A reshipment may be made at the customer's expense once the package is returned.

2. Package Marked as "Delivered" but Not Received

If the carrier indicates that your package has been delivered, but you have not received it, please contact us so that we can review the situation and assist you with the necessary steps.

We also recommend:

  • Check with neighbors, the reception desk, or the concierge.
  • Review the tracking information and promptly report any issues to us so that an investigation can be opened with the carrier.

3. Unclaimed or Refused Package

If a package is returned:

  • Return fees charged by the carrier may be deducted from any refund, where permitted by law.
  • A new shipment may be made at the customer's expense, depending on the circumstances.

4. Transportation Delays

Once the package has been handed over to the carrier, delivery times may vary due to:

  • weather conditions;
  • high package volumes;
  • logistical events beyond our control.

In the event of a significant delay, please contact Lainoha. We will assist you with the tracking process, in accordance with the applicable rights and protections.

5. Damage During Transit

If a package arrives damaged, please:

  • Take photos of the package and the products upon receipt;
  • Write to us, ideally within 48 hours of receipt, at info@lainoha.ca.

We will carefully review the situation to offer an appropriate solution, in accordance with your rights.