Frequently Asked Questions

At Lainoha, we have already done much of the shopping for you.

We explore boutiques, makers and well-loved brands to bring together thoughtfully chosen products in one place. Every item is selected for its beauty, quality and ability to create a meaningful moment.

If you would like to build your own gift box, you can browse products by theme, including at-home spa, cozy comforts, relaxation, beauty and trends for young women. This makes it easier to create a gift that feels beautifully put together.

If you would rather save time, our ready-to-gift boxes and Signature Moments feature thoughtfully coordinated products. You can see the finished gift box, the atmosphere it creates and the experience it offers without having to choose every item yourself.

Either way, there is no need to visit several stores, figure out which products go together or arrange the box, wrapping, decorative touches and greeting card separately.

Lainoha brings beautiful discoveries together in a warm, cohesive and carefully presented gift, making it easier to give someone a moment worth cherishing.

Depending on the theme and collection, you may find:

• bath and body care products;
• handmade and Quebec-made products;
• scented candles;
• makeup, skincare and beauty essentials;
• perfumes and fragrance mists;
• jewellery and accessories;
• cozy textiles;
• kitchen and home accessories;
• mugs, tea, infusers and occasional treats;
• stationery and decorative pieces;
• thoughtful little finds.

Our selection may also include products from popular brands and makers such as Bath & Body Works, Sephora, Dot & Lil, La Marcotterie, Mimi & August, Abbott and Danica, along with other creators and boutiques.

Yes. Our selection evolves with new arrivals, the seasons, product availability and the discoveries we make through our suppliers, boutiques and makers.

Throughout the year, you may find new products, fresh gift box combinations and seasonal collections.

A thoughtfully designed greeting card is included with our personalized gift boxes, ready-to-gift boxes and Signature Moments.

At the end of your shopping, you can enter the recipient's name, the sender's name and the short message allowed with the included card directly in your cart.

You may also choose a premium greeting card for an additional charge from a selection of designs. The message format depends on the card you select.

Our team handwrites the messages to make each gift feel warmer, more personal and more meaningful.

Greeting card details are entered directly in your cart at the end of your shopping.

Depending on the card you choose, you can enter:

• who the gift is for;
• who it is from;
• a short message for the included card;
• or your personalized message for a premium card.

This helps us match each greeting card to the correct gift box.

Yes. Our team carefully assembles and decorates every Lainoha gift box by hand.

Presentation and product protection are equally important to us. We arrange the items thoughtfully, then secure and protect them to help prevent movement or damage during shipping.

Each gift box is prepared to arrive safely, look beautiful and be a pleasure to open.

Yes. When placing your order, simply enter the shipping address of the person receiving the gift box.

We will ship it directly to them, along with the greeting card and personal message you added in your cart.

No. If you are sending gift boxes to different addresses, you need to place a separate order for each address.

This helps us match every gift box with the correct greeting card, message, recipient and shipping address.

For example, if you want to send three gift boxes to three different addresses, you will need to place three orders.

Yes. Lainoha offers gift box delivery throughout Quebec and to the other Canadian provinces we serve.

Free shipping is available in Quebec on eligible orders of CA$120 or more, after discounts and before taxes.

Shipping charges for other orders are calculated at checkout.

A Lainoha gift box is a thoughtful way to celebrate a special occasion or simply make someone feel appreciated.

Our gift boxes are suitable for occasions such as:

• birthdays or welcoming a new baby;
• Christmas, Mother's Day or Valentine's Day;
• thank-you gifts or congratulations;
• retirement celebrations;
• housewarming or hostess gifts;
• get-well wishes or support during a difficult time;
• gifts for teachers or educators;
• corporate gifts;
• or simply reminding someone how much they mean to you.

You can also treat yourself to a gift box and enjoy your own moment of relaxation, beauty, comfort or simple pleasure at home.

Of course. Feel free to contact us if you have a question about a gift box, a product, an order, shipping or how our build-your-own gift box experience works.

Lainoha is a Quebec-based business born from a love of beautiful objects, thoughtful gestures and moments that simply feel good.

Behind every selection, package and gift box is a desire to make thoughtful gifting easier while creating a more personal, warm and human experience.

Yes. At Lainoha, choose the theme that inspires you, then build your own gift box from a thoughtfully curated selection of products.

Create a unique, personalized gift that reflects the tastes, style and needs of the person you want to treat - or make it a special moment of self-care for yourself.

Yes. Each theme lets you choose the gift box size and products that suit your budget.

The build-your-own gift box experience includes four steps:

1. Choose your gift box size.
2. Choose at least two products from the first collection in your selected theme.
3. Choose at least two products from the second collection in your selected theme.
4. Choose your included greeting card or a premium card.

You stay in control of the total cost while being guided toward a thoughtfully balanced selection.

This approach is designed to help you create a more complete, beautifully balanced gift box.

The two collections within each theme feature complementary types of products. Choosing at least two items from each helps ensure that your gift box is not made up of only one type of product.

The result is a more varied and cohesive selection, making the gift even more enjoyable to discover.

Yes. The Create Freely option gives you access to all eligible products in our shop, without requiring you to choose from the two collections assigned to other themes.

Simply choose at least four products from the available selection to create your own custom gift box.

There are three ways to enjoy the Lainoha experience:

Ready-to-gift boxes are curated collections of products assembled by our team. They make it easy to choose a thoughtful, beautifully coordinated gift without selecting each item yourself.

Signature Moments go beyond a simple selection of products. Each one is designed around a particular experience, atmosphere and ritual, inviting the recipient to slow down, enjoy some self-care or savour a special moment.

Every Signature Moment is designed as a complete experience to give as a gift or enjoy yourself.

Yes. A thoughtfully chosen greeting card is automatically included with all our ready-to-gift boxes and Signature Moments.

There's no need to add one separately. Before completing your order, you can enter the recipient's name, the sender's name and a short message directly in your cart.

You can also choose a premium greeting card for a longer, more personal message, depending on the card design you select.