Terms and Conditions of Sale

General Terms and Conditions of Sale

Important information regarding your purchases

Welcome to Lainoha. By placing an order in our store, you agree to the following terms.

1. Products

Our products are carefully selected and described as accurately as possible. Slight variations in color, shape, or texture may occur and do not constitute a defect.

2. Orders and payments

Payment must be completed before shipping. We accept major credit cards as well as the payment methods offered at checkout.

We reserve the right to cancel any order in the event of a pricing or inventory error, or suspicion of fraud.

3. Delivery

We ship all orders within 24 to 48 business hours. Delivery times may vary by region and remain the responsibility of the carrier.

Once the package has been handed over to the carrier, Lainoha cannot be held responsible for delays, losses, damage, or theft occurring during transit.

To learn about our service areas, fees, delivery times, and all our delivery terms, please visit our Delivery page .

4. Returns, exchanges and refunds

Each box is carefully prepared by hand and contains new items, often seasonal or for personal use. For these reasons, our products cannot be returned or exchanged.

Non-returnable items

  • Personal care or beauty products (soaps, balms, herbal teas, etc.)
  • Candles or scented products
  • Textile items (socks, blankets, etc.)
  • Personalized or pre-packaged gift boxes

No refund will be issued for excluded boxes or products.

Error or defective item

If an item arrives damaged or incorrect, please write to us at info@boutiquecampagneurbaine.ca within 7 days.

Please attach a photo and your order number. We will assess the situation and offer, depending on the case:

  • a replacement,
  • store credit,
  • or a partial refund.

5. Lost, stolen or delayed package

Delivery times may vary depending on the carrier. Once the package has been shipped, Lainoha is no longer responsible for losses, theft, delays, or delivery errors.

6. Address provided by the customer

The customer is responsible for providing a complete and accurate address. No refund will be issued if the package is lost or returned due to an incorrect address.

7. Intellectual property

All content on the site (text, images, logo, design) remains the exclusive property of Lainoha and Campagne Urbaine.

8. Amendments

We reserve the right to change these terms at any time without notice. The terms in effect at the time of the order apply.