Privacy policy
Privacy Policy
Last updated: December 9, 2025
Campagne Urbaine operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Campagne Urbaine is a store powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.
In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the practices described regarding the collection, use, and disclosure of your information.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:
Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
Financial information, including credit card numbers, debit card numbers, bank account information, payment card information, banking details, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, place in your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when communicating with us, such as when you submit a customer service inquiry.
Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you access or interact with the Services. Texte collé
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal information.
Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.
From our service providers, including when we engage them to provide certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties. Texte collé
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments and orders, remember your preferences and items that interest you, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate possible returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your requests, provide effective services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government agencies, investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, enforce our terms or policies, or investigate possible violations. Texte collé
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
With Shopify, service providers, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping.
With business and marketing partners to provide marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites. You may exercise your rights to opt out of these uses here.
When you instruct us, request us to do so, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our corporate group.
In connection with a business transaction such as a merger or bankruptcy filing, to comply with applicable legal obligations, including in response to subpoenas, search warrants, or similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties. Texte collé
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services will be transmitted and shared with Shopify, as well as with third parties that may be located in countries other than the country where you reside, in order to provide and improve the Services.
In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, as well as with other merchants and Shopify.
To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify’s use of your personal information for these purposes.
To learn more about Shopify’s use of your personal information and the rights available to you, you may consult Shopify’s Consumer Privacy Policy.
Depending on where you live, you may exercise certain rights regarding your personal information through Shopify’s Privacy Portal. Texte collé
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information found on them.
Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction regarding its use by us or by third parties.
Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, unless otherwise stated on the Services. Texte collé
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell,” as those terms are defined under applicable law, personal information relating to individuals under the age of 16. Texte collé
Security and Retention of Your Information
Please note that no security measures are perfect or infallible, and we cannot guarantee “perfect security.”
In addition, information you send to us may not be secure while being transmitted. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements or policies. Texte collé
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.
Right of access / right to information. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request that we delete personal information we hold about you.
Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
Right to opt out of sale or sharing for targeted advertising purposes. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.
You may exercise your rights to opt out of these uses here.
Please note that if you access our website with the Global Privacy Control preference signal enabled, depending on where you live, we will automatically treat this as an opt-out request for the device and browser you use to access the website.
If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account.
To learn more about Global Privacy Control, visit:
https://globalprivacycontrol.org/
Except for Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
Communication preferences. We may send you promotional emails. You may opt out at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed. Texte collé
You may exercise these rights through the locations provided for this purpose within the Services or by contacting us using the contact information below.
To learn more about Shopify’s use of your personal information and the rights that may be available to you, including rights relating to data processed by Shopify, visit:
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law.
In accordance with applicable law, you may designate an authorized agent to submit a request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us.
We will respond to your request within the time limits required by applicable law. Texte collé
Complaints
If you wish to submit a complaint regarding our processing of your personal information, please contact us using the contact information below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or by filing a complaint with the appropriate data protection authority in your region. Texte collé
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, an equivalent agreement issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of protection. Texte collé
Changes to This Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law. Texte collé
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at: